Delivery & Returns Policy

Delivery

Following receipt of your order, we aim to despatch the following working day, but within 1-2 working days. Where a print is in stock, please allow 1-3 working days from day of despatch for delivery in the UK. For delivery in Europe and the rest of the world, please allow up to 10 working days.

It is rare that a product is out of stock but, if so, delivery will take a little longer. We will inform you immediately by email if this is the case.

UK deliveries:
Your order will be sent first class by Royal Mail or an alternative trusted courier company.

International deliveries:
Your order will be sent by Royal Mail Airmail or an alternative trusted courier company.

Returns

We hope that you love your print. However, if for whatever reason you are not happy or you simply change your mind, we are happy to offer a refund or exchange. We just ask you to return the item within 7 days of receiving the goods and in its original condition and packaging. Please include a note stating the reason for the return and whether you would like a refund or exchange. If your new choice costs more than your original purchase, you will need to pay us the difference. Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.

In the unlikely event that your purchase arrives and is damaged, please inform us within 48 hours of delivery and we will arrange for a replacement to be sent to you right away. To help us try and recover our costs from the carrier, we would be grateful if you could note the fact that a parcel is damaged on the delivery note before you open the package to examine its contents. If you are unable to open the damaged parcel in the presence of the carrier, please sign for it as 'damaged package/goods not examined' or something similar. Please contact us by email or telephone with as much detail as possible so that we can send you replacement goods and follow up with the carriers. Please do not return damaged goods unless we request you to do so as this may result in unnecessary additional costs.

In the case of damaged goods, we will refund you in full (the cost of the product and postage). In the case of non-faulty goods, we will refund you for the cost of the product only. All returns should be sent to: Little Blue Zebra Ltd, 26 Court Road, Tunbridge Wells, Kent, TN4 8ED, U.K.

Please allow up to two weeks for your refund or exchange to be processed.